Niagara City Cruises – Guest Experience Cashier
The Guest Experience Cashier sells tickets and executes the ticket process for admission to the boat cruise while providing guests with excellent customer service. The cashier is also a product knowledge expert responsible for selling and upselling. The cashier is responsible for providing guests with a level of service that anticipates their needs and exceeds their expectations by welcoming walk-up guests in an efficient and informative manner.
Crew Benefits:
- Competitive Wage
- Retention Bonus – up to $500.00!
- Complimentary Cruise Tickets, Parking & Uniforms
- Crew Recognition Awards
- Crew Referral Program – up to $200.00 per referral
- Crew Events
- Paid Training
Essential Duties & Responsibilities:
- Sells tickets from the ticket plaza, group booth, or kiosk stations in the upper landing area
- Greets all guests pleasantly while efficiently accepting payments for ticket transactions including issuing change, receipts, refund (if applicable), and processing vouchers
- Performs lifts of currency/funds from bank/workstation along with supervisor
- Ensures kiosks are in working order; advises Guest Experience Supervisor of any issues
- Upsells items to guests (including drink ticket offerings and night cruise tour options) that would best accompany the type of boat tour experience as part of every transaction
- Responsible for all sales transactions from selling to cash reconciling in an accurate and timely fashion
- Interfaces with Accounting for smooth ticketing procedures and cash handling responsibilities
- Counts money in cash drawers at the beginning of shift to ensure that amounts are correct and that change amounts are adequate. Reconciles total payments received with total sales at end of shift
- Fulfills sales protocol to maximize revenue opportunities through upsells and cross sales
- Assists with managing lines, assisting with kiosk lines, queuing and boarding process when required
- Scanning tickets at the upper funicular as required
- Answers questions concerning fares, routes, schedules and gives out information with regards to Niagara Falls and other local attractions
- Greets guests upon arriving
- Follows Niagara Parks directives and Niagara City Cruises policies to ensure all passengers, guests and visitors to the area have an “amazing experience”
- Responsible for stocking, replenishing and maintaining a clean, healthy and safe environment for guests and co-workers
- Attends training, pre-shifts and departmental meetings as scheduled by management
- Adheres to all health and safety regulations
- Works with a safety mindset by following all safety policies, procedures and safety measures (i.e. PPE). Identifies and brings forward risks, hazards and opportunities on the job. Actively participates in health and safety in the workplace
- Maintains a neat, clean and well-groomed appearance (refer to appearance standards in employee handbook)
- Reports to work on time and for all scheduled shifts
- Understands all Niagara City Cruises’ policies and procedures relating to the employee’s role within the company
- Maintains any applicable licenses and certifications
- Completes any other duties as assigned
Requirements & Qualifications:
- O.S.S.D or equivalent as recognized by the Ministry of Education
- Minimum two (2) years’ working experience in a customer service/sales environment (preferably in hospitality)
- Experience with POS cash system, cash handling and reconciling
- Excellent organizational and troubleshooting skills
- Good communication and customer engagement skills
- Knowledge of another language in addition to English is preferred
- The ability to successfully complete a criminal background check
- Must be able to work all shifts including days, weekends and holidays
- Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 35 pounds (16 kilograms)
- Walk, stand, sit and work in all types of weather conditions for extended periods
- Continually and repeatedly perform functions indoors and outdoors
- If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)
