Niagara City Cruises – Guest Experience Ambassador
The Guest Experience Ambassador is responsible for guiding and assisting with the flow of passengers from the upper and lower-level areas. The Ambassador will provide exceptional customer service, assist with crowd control, answer guest inquiries and ensure a safe and secure environment.
Crew Benefits:
- Competitive Wage
- Retention Bonus – up to $500.00!
- Complimentary Cruise Tickets, Parking & Uniforms
- Crew Recognition Awards
- Crew Referral Program – up to $200.00 per referral
- Crew Events
- Paid Training
Essential Duties & Responsibilities:
- Scan tickets, distribute ponchos, count passengers and provide the count to Captains
- Safely board guests onto elevators and funicular upon arrival and exit
- Participates in the monitoring, removal and recycling of used ponchos to designated recycle area; operates compactor to recycle ponchos
- Loads guests on to boat in a timely manner; ensures all strollers and wheelchairs are kept in secured location
- Demonstrates a positive attitude and enjoys serving our guests in a fun and relaxing environment
- Greets guests, assists with special needs and resolves any concerns within scope of reference, forwarding any issues requiring escalation to Supervisor
- Assists with replenishment of supplies and stock
- Maintains clean and safe work environment
- Answers guest inquiries and provides information to assist them with making choices regarding shopping, dining, and sight seeing
- Practices empowerment to solve a guest problem immediately and ensure guest satisfaction
- Ability to respond in a professional and efficient manner to any emergency or safety situation
- Attends mandatory training classes and department meetings as scheduled by department management. Participates in set daily training talks, pre-shift and applies learning to job specifications
- Adheres to all health and safety regulations
- Works with a safety mindset by following all safety policies, procedures and safety measures (i.e. PPE). Identifies and brings forward risks, hazards and opportunities on the job. Actively participates in health and safety in the workplace
- Maintains a neat, clean and well-groomed appearance (refer to appearance standards in employee handbook)
- Reports to work on time and for all scheduled shifts
- Understands all policies and procedures relating to the employee’s role within the company
- Maintains any applicable licenses and certifications
- Completes any other duties as assigned
Requirements & Qualifications:
- O.S.S.D or equivalent as recognized by the Ministry of Education
- Minimum two (2) years working experience in a customer service environment (preferably in hospitality/tourism)
- Excellent organizational and troubleshooting skills
- Good communication and customer engagement skills
- Knowledge of another language in addition to English is preferred
- Must be able to work all shifts including days, weekends and holidays
- Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 35 pounds (16 kilograms)
- Walk, stand, sit and work in all types of weather conditions for extended periods
- Continually and repeatedly perform functions indoors and outdoors
- If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)