For over 20 years, Vintage Hotels have been hosting guests from around the world. In a region defined by sweeping countryside, lush vineyards and thundering waterfalls, you’ll find Vintage Hotels providing extraordinary experiences. Vintage Hotels is currently seeking a Full Time Luxury Travel Advisor to join our growing Team! Situated in the heart of Niagara, this is a great opportunity to gain valuable experience within our collection of luxury hotels.
Please note, the successful applicant will be available to work any day of the week between the hours of 8 am and 8 pm.
Pay: $17.20-$18.11 per hour
Position Summary:
- Answer the telephone, take reservations, refer calls to the appropriate person/departments as necessary
- Respond to guest concerns and make reservations for accommodations, spa, dining and theatre tickets
- Perform accounting duties related to credit card approvals for reservations and daily cash reports as needed
- Perform sales functions, processes expectancy reports, in-house daily lists, group rooming lists and occupancy reports.
- Process spa bookings and packages as required
- Process forms and assist in booking purchase gift letters and donations
- Process mass mails outs for brochures, promotions, confirmation letters and special occasions
- Respond to guest complaints, requests and referrals as necessary
- Reserve services/amenities in conjunction with other packages being purchased
Requirements:
- Previous up-selling and/or sales experience is considered an asset
- Excellent communication skills both written and verbal
- Works well in a fast-paced environment
- Grade 12 Education combined with College Tourism or Hospitality courses
- Basic computer and keyboarding skills including Microsoft Office
- Reliable transportation
- Ability to work in office (Please note that this role is 100% office based.)
- Ability to work evening and weekend shifts
- Weekend and Holiday availability
Benefits:
- RRSP matching and benefits
- Profit sharing
- Complimentary meals
- Discounts on Hotel stays, restaurant visits, spa services and treatments
- Tuition reimbursement
- Company recognition programs and social events
- Career advancement opportunity
While we encourage all interested candidates to apply for consideration, only those selected for an interview will be contacted.
Accessibility accommodations can be provided throughout the recruitment process upon request.