Part-Time Customer Experience Associate (Temporary Contract)
Reporting to the Manager of Customer Experience, the Customer Experience Associate (part-time) provides circulation, information, reference, and reader’s advisory services to customers using a variety of resources including print materials, electronic information, and integrated library software.
Position Requirements:
• Successful completion of a two (2) year College Diploma program.
• (1) year of applicable experience working directly with the public in a library, community-based, or
customer service-oriented environment.
• Proficient in relevant software applications (Office 365).
• Excellent communication skills with a demonstrated ability to interact effectively with other staff and
members of the public.
• Ability to problem-solve in an effective manner; ability to exercise sound judgement when dealing with
patrons
• Ability to follow established routines with accuracy and attention to detail.
• Requirement for shift work, including evenings and weekends.
• Working knowledge of the French language is an asset.
The rate of pay for this Temporary Part Time, CUPE position is $24.12 – $28.92 per hour.
Contract Duration: Ending December 31, 2024
Qualified applicants are encouraged to submit a current resume clearly marked “Part-Time Customer Experience Associate” via email to hr@wellandlibrary.ca
Posting closes at 4:00pm Sunday, June 16 2024.
The Welland Public Library is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. The Welland Public Library is committed to accommodating persons with disabilities. Should you require any accommodations, we will work to meet your needs.
All applications will be held in strict confidence. We thank all applicants, however, only those selected for an interview will be contacted. No phone calls please.
Personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act and will be used for employment assessment purposes only