Vintage Hotels is currently seeking a Full Time Guest Service Agent to join our growing Front Office team at our Prince of Wales Hotel!
This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment.
What you’ll be doing:
- Register guests and assign rooms.
- Accommodate special request whenever possible.
- Assist in pre-registration and blocking of reservations when necessary.
- Check out guests on a regular ongoing basis.
- Develop a thorough knowledge of room rack and packages, room locations, types of room and costs of various rooms.
- Liaison with housekeeping and other departments to ensure up-to-date guest room availability is monitored frequently.
- Perform office duties such as preparing mail for postage, performing routine cash handling procedures, posting accounts; maintain keys for rooms and issuance of safety deposit box keys.
What you’ll bring to the team:
- 1-2 years front desk experience or similar experience preferred.
- Reliable transportation to Niagara on the Lake.
- Excellent customer service skills.
- Ability to work independently.
- A willingness to learn.
- Ability to work both 7:00am-3:00pm and 3:00pm-11:00pm shifts.
What’s in it for you?
- Complimentary meals each shift.
- Discounts on hotel stays, restaurant visits, spa services & treatments.
- Profit sharing.
- RRSP Matching and Benefits.
- Career advancement opportunities.
- Tenured team to support your learning and development.
- Company Social Events & Recognition Programs.
Pay: $17.94 per hour
While we welcome all applicants, only those selected for an interview will be contacted.
Accessibility accommodations will be made available to Candidates upon request.