A fulltime day shift position as a Shipping Coordinator and Customer Service Rep at a heavy industrial facility located in Niagara Falls for $20/hr.
A heavy industrial facility is looking for an experienced Office Administrator with strong customer service skills to join their team.
Job Responsibilities:
- Answer general telephone inquiries about industrial and steel products.
- Provide backup to Inside Sales when required.
- Work in a safe manner in accordance with company rules and regulations.
- Other duties as assigned.
Perform all duties associated with the shipping function of rebar products, including:
- Receive customer orders and advise customer when material will be available.
- Receive or generate production tags.
- Organize tag files.
- Issue tags to Production Supervisor.
- Post schedule board and updates with customer delivery details.
- Receive information from the Production Supervisor and or Production Manager regarding order progress.
- Coordinate delivery of materials with customers and make note of when and where placers are required.
- Enter order information into database, as required.
- Order wire mess and supplies as required.
- Receive and forward bill of lading for incoming rebar and wire mesh products.
- Contact couriers and or carriers to coordinate pick-up and delivery of drawings and other items, as required.
- Receive monthly stock length sales information from accounting and maintain a monthly chart of stock length quotes and sales.
- Generate and issue the appropriate bill of lading to comply with invoicing requirements.
- Schedule and coordinate delivery of materials with customers.
- Print bar lists and tags.
Job Requirements:
- Post-Secondary education in office administration or an acceptable combination of education and experience.
- 3-5 years’ experience in an administrative role
- Strong knowledge of Microsoft Office products, including Excel, Word, and PowerPoint.
- Able to maintain filing systems, databases, and basic diary/minutes management.
- Excellent analytical and problem solving skills.
- Meticulous records maintenance skills.
- Superior telephone manners and strong interpersonal skills.
- Strong written and verbal skills to communicate with all levels of the organization and its executive team.
- Strong customer service orientation.
Wage: $20/hr
Shifts: Mondays to Fridays, 7am to 3pm