Luxury Travel Advisor

Vintage Hotels is currently seeking a Full Time Luxury Travel Advisor to join our growing Team!

Situated in the heart of Niagara, this is a great opportunity to gain valuable experience within our collection of luxury hotels.

**Please note, the successful applicant will be available to work any day of the week between the hours of 8 am and 8 pm. **

What you’ll be doing:

• Answers the telephone, takes reservations, referring calls to the appropriate person/departments as necessary.
• Responds to guest concerns and makes reservations for accommodations, spa, dining and theatre tickets.
• Performs accounting duties related to credit card approvals for reservations and daily cash reports as needed.
• Performs sales functions, processes expectancy reports, in-house daily lists, group rooming lists and occupancy reports.
• Process spa bookings and packages as required.
• Process forms and assist in booking purchase gift letters and donations.
• Process mass mails outs for brochures, promotions, confirmation letters and special occasions.
• Respond to Guest complaints, requests and referrals as necessary.
• Reserve services/amenities in conjunction with other packages being purchased.

What you’ll bring to the team:

• Previous up-selling and/or sales experience is considered an asset.
• Excellent communication skills both written and verbal.
• Works well in a fast-paced environment.
• Grade 12 Education combined with College Tourism or Hospitality courses.
• Basic computer and keyboarding skills including Microsoft Office.
• Reliable transportation.
• Ability to work in office (Please note that this role is 100% office based.)
• Ability to work evening and weekend shifts
• Weekend and Holiday availability.

What’s in it for you:

• RRSP Matching and Benefits
• Profit Sharing
• Complimentary meals
• Discounts on hotel stays, restaurant visits, spa services and treatments
• Tuition reimbursement
• Company recognition programs and social events
• Career Advancement Opportunity