Vintage Hotels is currently seeking Full-Time Guest Service Agents to join our growing front office team at our Prince of Wales Hotel! This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment.
Pay: $16.96-$17.85 per hour
Responsibilities:
- Register guests and assign rooms
- Accommodate special request whenever possible
- Assist in pre-registration and blocking of reservations when necessary
- Check out guests on a regular ongoing basis
- Develop a thorough knowledge of room rack and packages, room locations, types of room and costs of various rooms
- Liaison with housekeeping and other departments to ensure up-to-date guest room availability is monitored frequently
- Perform office duties such as preparing mail for postage, performing routine cash handling procedures, posting accounts; maintain keys for rooms and issuance of safety deposit box keys
Requirements:
- 1-2 years front desk experience or similar experience preferred
- Reliable transportation to Niagara on the Lake
- Excellent customer service skills
- Ability to work independently
- A willingness to learn
- Ability to work both 7:00am-3:00pm and 3:00pm-11:00pm shifts
Benefits:
- Complimentary meals each shift
- Discounts on hotel stays, restaurant visits, spa services & treatments
- Profit sharing
- RRSP matching and benefits
- Career advancement opportunities
- Tenured team to support your learning and development
- Company social events & recognition programs
While we welcome all applicants, only those selected for an interview will be contacted.
Accessibility accommodations will be made available to Candidates upon request.