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Guest Service Agent

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Niagara’s Finest Hotels is currently seeking a Part-Time Guest Service Agent to join our growing Front Office team!

This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast-paced environment.

What you’ll be doing:

  • Register guests and assign rooms
  • Accommodate special requests whenever possible
  • Assist in pre-registration and blocking of reservations when necessary
  • Check out guests on a regular ongoing basis
  • Develop a thorough knowledge of room rack and packages, room locations, types of rooms, and costs of various rooms
  • Liaison with housekeeping and other departments to ensure up-to-date guest room availability is monitored frequently
  • Perform office duties such as preparing mail for postage, performing routine cash handling procedures, posting accounts; maintain keys for rooms and issuance of safety deposit box keys

What you’ll bring to the team:

  • 1-2 years front desk experience or similar experience preferred
  • Reliable transportation to Niagara on the Lake
  • Excellent customer service skills
  • Ability to work independently
  • A willingness to learn
  • Ability to work both 7:00 am-3:00 pm and 3:00 pm-11:00 pm shifts

What’s in it for you?

  • Discounts on Hotel stays, Restaurant visits, Spa services & treatments
  • Profit sharing
  • Career advancement opportunities
  • Tenured team to support your learning and development
  • Company Social Events & Recognition Programs

Pay: $16.96-$17.85 per hour

While we welcome all applicants, only those selected for an interview will be contacted.

Accessibility accommodations will be made available to Candidates upon request.


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