Niagara City Cruises – Deckhands
The Deckhand assists in the operation of Transport Canada inspected passenger vessels in the Niagara Gorge in a manner that ensures the safety and security of the crew and passengers, enjoyment of the passengers, and respect for the environment. This position takes pride in their appearance and has superb guest service & communication skills. A flexible schedule is a must. Schedule includes evenings, weekends, and holidays.
Crew Benefits:
- Competitive Wage
- Retention Bonus – up to $500.00!
- Complimentary Cruise Tickets, Parking & Uniforms
- Crew Recognition Awards
- Crew Referral Program – up to $200.00 per referral
- Crew Events
- Paid Training
Essential Duties & Responsibilities:
- Prepares vessels and floating docks (stages) for daily operations
- Accountable for mooring lines during vessel maneuvers and alongside the dock
- Watches for safety and security of passengers and crew
- Performs safety functions as per the muster list, Safety Management System, and as otherwise assigned
- Familiar with emergency gear, deck gear, and vessel emergency plans
- Maintains clean workspaces including restrooms, common areas, floating docks (stages), and gangways throughout the day, at the beginning and the end of shifts
- Engages with passengers and answers questions regarding Niagara Falls and Niagara attractions
- Participates in daily training talks and emergency drills
- Assists with medical and security issues
- Works on the land, floating docks (stages), and vessels
- Assists with gangway positioning
- Assists passenger embarkation and disembarkation
- Role models safe working practices, good customer service and professional behaviour
- Reports safety concerns and deficiencies regarding the vessel, stages or any other on-site equipment to their Mate, Captain, or on-duty Marine Manager
- Assists in vessel maintenance as required
- Supports Facilities, F&B, Guest Experience, and all other departments as required
- Adheres to all health and safety regulations
- Works with a safety mindset by following all safety policies, procedures and safety measures (i.e. PPE). Identifies and brings forward risks, hazards and opportunities on the job. Actively participates in health and safety in the workplace
- Maintains a neat, clean and well-groomed appearance (refer to appearance standards in employee handbook)
- Reports to work on time and for all scheduled shifts
- Understands all Niagara City Cruises’ policies and procedures relating to the employee’s role within the company
- Maintains any applicable licenses and certifications
- Completes any other duties as assigned
Requirements & Qualifications:
- O.S.S.D. or equivalent as recognized by the Ministry of Education
- Relevant Marine Emergency Duties training certificate (training provided)
- Fall Arrest Training an asset
- Confined Space Training an asset
- Candidates, who, in addition to the above, have skills such as customer service, foreign language knowledge, or prior experience in the marine environment will be given strong consideration
- A positive attitude and good work ethic
- Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 45 pounds (20 kilograms)
- Walk, stand, sit and work in all types of weather conditions for extended periods
- Continually and repeatedly perform functions indoors and outdoors
- If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)